I have heard about Globe stories in past. Gory,insane accounts of how they charge subscribers with services not utilized. They also continuously bombard postpaid consumers with irritating text ads among other irritants. Today, actress/classical singer BEVERLY SALVIEJO fumes on her FB wall with her horrorific experience : GLOBE TELECOMS… NAKAKAINIT KAYO NG BUNGO!…. Isang call center agent ninyo ang nang-insulto sa akin when i called about my intention of upgrading my plan and i asked about my rewards because i am renewing my contract!!!! “MRS… I CANNOT SAY YOUR NAME BECAUSE IT IS UGLY!”, said this very rude call center agent by the name of “KAVID”.
GUSTO KONG MAG-UPGRADE NG PLAN FROM PLAN 800 (nagdowngrade ako some years back in protest sa sloppy handling the globe sa internet charges.hindi ako gumagamit ng internet services ng globe kc may wifi ako sa house na malayong mabilis kesa sa globe. Wala akong binuksan na application for internet services nila, but while i was sleeping, nag-accumulate ng LIBO-LIBONG CHARGES ang fon ko. “SUE ME! I will not pay for something that i did not ask for nor used!”, i said. So pinatanggal ko ang internet service sa fon ko at nagbaba ako ng plan sa pinakamababa.) NOW GUSTO KONG MAGTAAS NG PLAN TO P1799 and AVAIL OF THE GALAXY S4 quad core unit. I HAVE ALREADY BEEN APPRAISED ABOUT THE PLAN WHEN I CALLED A MONTH AGO. I WAS TOLD P3200 PESOS ang EQUIVALENT NG PLAN, P999 GOES TO THE UNLISURF, P1100 GOES SA COST NG UNIT, ANG MATITIRANG PERA AY MAPUNTA SA CONSUMMABLE CALLS AND TEXT. P4800 ANG CASH OUT PARA SA LOCK-IN PERIOD NA 24 months. SO NOW, I ASKED KAVID ABOUT MY REWARDS, AND THIS IS A LEGITIMATE QUESTION CONSIDERING THAT I HAD BEEN WITH GLOBE FOR ABOUT 15years ALREADY. WHAT WILL GLOBE GIVE ME FOR MY REWARDS ESPECIALLY NA MAGRERENEW AKO AT MAGTATAAS NG PLAN? BY THIS TIME MEJO HYPER NA AKO KASI we had been discussing this for a time already and it seems like he coudnt get my point. SAY NITONG KAVID NA ANG OFFER DAW NG GLOBE AY YUN LANG. KAKO NASAAN ANG REWARDS KO? I TOLD HIM THAT A CASE LIKE THIS IS BEYOND HIM AS HE IS NOT IN A POSITION TO DECIDE ON SOMETHING LIKE THIS, SO I ASKED TO TALK TO SOMEBODY HIGHER IN POSITION WHO COULD ANSWER MY QUERIES TO WHICH HE SAID NA KHIT SINONG KAUSAPIN KO GANUN DIN ANG SASABIHIN. SO he said, SINCE I HAVE BEEN WITH GLOBE FOR A “COUPLE OF YEARS”… A PHRASE TO WHICH I STRONGLY PROTESTED… I SAID “PLEASE… DO NOT USE THE WORD ‘COUPLE’ coz the word means TWO, AND DEFINITELY I HAD BEEN WITH GLOBE FOR MORE THAN 12 YEARS (i I presume nakamulagat sa computer nya na 1998 pa nasa globe na ako). Say nitong KAVID, COLLEGE GRADUATE DAW SYA KAYA D DAW SYA KAILANGANG SABIHAN. ( if i have to be blunt about it, his english sucks.)So PWEDE DAW YUNG REBATE NA BASED SA PLAN 800 na 350php, FOR 24 months daw.
SO I TOOK MY CALCULATOR AND DID SOME MATH. “SO WILL GLOBE AUTOMATICALLY DEDUCT 380php FROM 1799, assuming na di ako lalagpas sa allocation ko, and thus P1419 lang ang babayaran ko?… I DO NOT HAVE TO GO TO THE GLOBE CENTER EVERY SO OFTEN JUST TO AVAIL OF IT?” ( ask ko ito kc may friend akong artista rin na galit at sising-sisi na in-avail nya yung rebate kc she had to go to globe center every time, and she really was cussing the center coz it took her hours waiting to be attended to for a few pesos of rebate. Surely her time is worth more than that.)
KAVID: no, sa plan 800 lang ito pede iapply.
ME: (getting really upset) WHAAT? ARE YOU TELLING ME THAT I COULD NOT UPGRADE? NASAN NA ANG REWARDS KO? ANG TAGAL KO NA SA GLOBE, MAGRERENEW AKO NG CONTRACT AND YOU ARE PENALIZING ME KASI MAG-A-UPGRADE AKO? BALEWALA NA ANG REWARDS KO?
KAVID: MRS…(stummered a bit coz probably he couldnt pronounce my legal married name LAUZON)… I CANT SAY YOUR NAME BECAUSE IT IS UGLY!
ME: YOU ARE UGLY! I ASK YOU LEGITIMATE QUESTIONS AND YOU ATTACK MY PERSON BY TELLING ME MY NAME IS UGLY!
THEN THIS KAVID HANG UP ON ME!!!! Rude, rude, rude! SO I ASK GLOBE TELECOMS, IS THIS THE WAY YOU TREAT LOYAL CUSTOMERS? WHY DO YOU ALLOW THIS KIND OF RUDENESS IN YOUR CUSTOMER SERVICES? I AM SO SURE THAT THIS IS NOT AN ISOLATED CASE. RECENTLY, I HAVE TALKED TO SEVERAL PEOPLE, INCLUDING ARTISTS ( IAN VENERACION AND DIREK AL TANTAY AND SOME OTHERS) AND THEY ARE COMPLAINING ABOUT YOUR SERVICE, YOUR CUSTOMER SERVICE, YOUR GLOBE CENTERS AND YOUR BILLING LIKE I DO!
CAN SOMEONE FROM GLOBE GIVE RESOLUTIONS TO MY LEGITIMATE COMPLAINTS AND QUERIES?
NAKAKAINIT NG BUNGO TALAGA!